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Managed IT Services

Help Desk Support

You know that providing your customers with high caliber service is the single most critical success factor in business today. Just as you have introduced processes to improve the quality of the services to your customers, do the same for your employees.

Increase efficiency by reducing the time and effort it takes to support your network and your users. Let Coeus’s comprehensive Help Desk solutions give you the time to focus on your business while we focus on your IT support. With Coeus’s Help Desk support, your users get immediate assistance through certified IT technicians. Whenever anyone in your organization needs IT help, they can call our Help Desk and speak with one of Coeus’s qualified engineers.
Our Help Desk helps troubleshoot and resolve all client support issues. We provide remote services including:
  • Single-Point-of-Contact – for all support incidents
  • Support for Desktops, Peripherals, Windows Operating Systems, MS Office applications
  • Support for vertical/third-party applications 
  • Remote access – to workstations to troubleshoot and save onsite visits
  • Customer Satisfaction Monitoring and Surveys
  • Knowledge Base creation of incidents unique to the organization
  • Reporting
  • Escalation to MSCE-Certified Network Engineers, Cisco CCIE or CISSP Certified Engineers. 
  • Incident management
  • MCP trained staff